Terms & Conditions – Qazi Jewellers

Last Updated: July 9, 2025

Welcome to Qazi Jewellers. These Terms and Conditions govern your access to and use of our website https://qazijewellers.com and services provided by Qazi Jewellers. By visiting or shopping on our Site, you agree to be bound by these Terms. If you do not agree with any part, please discontinue use of our Site immediately.

1. Company Overview

Qazi Jewellers is a registered jewellery business based in Wah Cantt, Punjab, Pakistan.
These Terms apply to all users, including visitors, customers, vendors, and affiliates.
We reserve the right to update, amend, or replace any part of these Terms without prior notice. Continued use after changes constitutes your acceptance.

2. Eligibility

To make a purchase, you must be at least 18 years of age or have the consent of a legal guardian.

3. Product Information

We aim to ensure all products are accurately described, including weight, karat, size, and images.
Handcrafted jewellery may slightly vary from images due to screen display, lighting, or manual finishing.
Each item’s purity and weight is verified prior to shipment and noted on the invoice.

4. Pricing & Payment

All prices are in Pakistani Rupees (PKR) and inclusive of applicable taxes unless otherwise specified.
Pricing is linked with current bullion market rates and is subject to change at any time without notice.
We accept payments through bank transfer, cash on delivery (COD), and secure online payment gateways.

5. Order Processing & Cancellations

Once your order is placed, a confirmation is sent via SMS or email.
We reserve the right to cancel any order due to pricing errors, suspected fraud, or inventory issues. A full refund will be processed within 7 business days if payment was made.

6. Custom & Personalized Orders

Custom-made items (including engraving, resizing, or personalized designs) are non-returnable and non-refundable.
Advance payment may be required. Final approval will be taken before dispatch.

7. Return, Refund & Exchange Policy

Returns are accepted within 7 days for unused, unworn, and undamaged items only.
Exchange is available only in case of manufacturing defect or incorrect delivery, reported within 48 hours of receipt.
Custom-made, discounted, altered, or promotional items are not eligible for return or exchange.

8. Shipping & Delivery

We deliver across Pakistan using trusted courier partners.
Orders are dispatched within 1–2 working days; standard delivery takes 3–7 business days.
Tracking information is shared via SMS/email once shipped.
We are not liable for delays due to courier issues, weather, or incorrect delivery addresses.

9. Live Pricing Disclaimer

Gold and silver rates are dynamic and tied to international markets. Prices may change without notice.
The checkout price reflects real-time metal price plus applicable making charges and taxes.
For bulk or high-value orders, locked pricing may be arranged through customer support.

10. Intellectual Property

All content including text, images, logos, designs, and product listings are the intellectual property of Qazi Jewellers.
Unauthorized reproduction, reuse, or modification is strictly prohibited and may result in legal action.

11. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and activities.
Notify us immediately in case of suspected breach or unauthorized access.

12. Limitation of Liability

We are not liable for any direct or indirect damages arising from use of our Site or products.
We do not guarantee continuous, uninterrupted access to our services and shall not be responsible for any downtime.

13. Promotions & Vouchers

All promotional offers, gift cards, and discounts are subject to availability and validity period.
Only one promotion may be used per transaction unless stated otherwise.

14. Dispute Resolution & Governing Law

All disputes shall be resolved under the jurisdiction of the courts in Pakistan.
We encourage amicable settlement of issues before initiating legal proceedings.