Privacy Policy – Qazi Jewellers

Last Updated: July 9, 2025

This Privacy Policy explains how Qazi Jewellers collects, uses, discloses, and protects your personal information when you interact with our website or place an order through our services. This policy applies to all users within Pakistan. By using our website, you agree to the terms and conditions of this policy.

1. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for other operational reasons. When we update the policy, we will change the “Last Updated” date and post the updated version on our website. You are encouraged to review this policy from time to time to stay informed about how we manage your information.

2. What Information We Collect

a) Information You Provide Directly

Full Name: Used to identify and address you properly during transactions and communications.
Email Address: Utilized for order confirmations, important updates, newsletters, and marketing communications (only if subscribed).
Phone Number: Used for communication regarding order status, delivery coordination, and customer support.
Billing & Shipping Address: Required to process payments, issue invoices, and deliver products to your doorstep.
Order History: Maintained to personalize your experience and provide recommendations and repeat purchases.
Account Login Details: If you register, we securely store your username, password, and preferences for quick login and personalization.
Messages and Feedback: Includes reviews, questions, complaints, or any inquiries made through our platform.

b) Automatically Collected Information

IP Address: Helps detect suspicious activity, personalize content, and improve security.
Device Information: Includes browser version, operating system, screen resolution, etc., used for compatibility optimization.
Interaction Logs: Tracks site navigation, time spent on pages, items clicked, cart activity, and bounce rates.
Cookies & Pixels: Small tracking technologies that remember preferences, analyze user behavior, and support targeted advertising.

c) Information from Third Parties

Payment Gateways: Share transaction status (success or failure), partial payment details, and fraud prevention metadata.
Delivery Partners: May notify us of order status updates, attempted deliveries, or confirmations.
Marketing Platforms: Social media and advertising services like Facebook, Google, or Instagram may provide analytics and ad engagement data.

3. How We Use Your Information

Order Fulfillment: Used for processing orders, confirming availability, managing inventory, and coordinating delivery.
Customer Support: Helps address your concerns, process refunds, returns, and respond to inquiries efficiently.
Marketing Communications: If you’ve opted in, we use your details to notify you about promotions, new collections, and special offers through email or SMS.
Account Management: Supports secure access, profile updates, wishlist saving, loyalty points tracking, and user preferences.
Site Improvement: Data is analyzed to enhance website design, improve navigation, and offer relevant content.
Security: Your data helps us detect fraud, verify account activity, and implement safety protocols for users and systems.

4. Cookies and Tracking Technologies

Cookies are text files stored on your device that allow us to tailor the browsing experience. Here’s how we use them:

Retain your cart items while you browse.
Keep you logged in across sessions (if selected).
Analyze which products/pages are most viewed or ignored.
Display personalized ads on Google, Facebook, and other platforms.

You can manage cookie settings in your browser at any time. However, disabling them may limit access to certain features or cause unexpected behavior.

5. Information Sharing and Disclosure

We only share your data with third parties when necessary:

Service Providers: Such as web developers, hosting companies, logistics providers, and transaction processors who help run our store.
Marketing Agencies: Collaborators that help us design, send, and optimize marketing campaigns—but only if you’ve consented.
Legal Obligations: Your information may be shared with authorities if legally required for fraud investigations or court orders.

Important: We do not sell your personal information to anyone.

6. Data Security Measures

Secure Sockets Layer (SSL) ensures all payment and personal data is encrypted during transmission.
Access to your data is limited to staff or partners with verified clearance and responsibility.
We implement real-time firewalls and server monitoring for suspicious activity.
All passwords are hashed using secure algorithms and cannot be read, even internally.

7. Your Rights

Access: You may request a copy of the personal data we hold on you at any time.
Correction: Inform us if your data is incorrect or outdated, and we’ll promptly update it.
Deletion: You can request that we permanently delete your data from our systems.
Opt-Out of Marketing: Use the unsubscribe link in any email or contact us directly to stop receiving promotional messages.

For any of these requests, email us with a clear subject line and identity proof to verify authenticity.

8. Children’s Privacy

Our services are intended for individuals 16 and above. We do not knowingly collect data from children. If you discover that a child has submitted data, please notify us so we can delete it promptly.

9. Third-Party Links

We may feature links to external websites. Please note that these sites operate independently and are governed by their own privacy policies. We are not liable for their actions or content once you leave our domain.

10. Contact Us

If you have questions, concerns, or requests related to your data or this Privacy Policy, contact us through the following channels:

Qazi Jewellers
📧 Email: qazijewellers@gmail.com
📞 Phone:+92-xxxxx-xxxxxx